LiveVox

Marketing
LiveVox is an Omnichannel Cloud Contact Center Platform. For over 3 years, I helped to build the brand from the ground up, while empowering business development with a myriad of marketing collateral. Additionally, I helped build and update a 115 page website. The marketing team consistently delivered above our Key Performance Results – which assisted in LiveVox going public and being acquired by a competitor in the CCaaS space.

Product Design
While supporting all of the marketing needs, I also worked on the platform side. The CCaaS software equips agents and managers with a 360° view of each customer to deliver a more personalized service. My priority was to create a scalable design system and component library that globally modernized the UI.

Art Direction
I worked closely with the writers and Creative Director to ideate on multiple storyboards in order to direct a small team of animators. It was great learning experience to collaborate with such a talented team and transform ideas into a well executed video. We were later honored to receive the 2022 Award of Excellence from The Communicator Awards.

Art Direction
This was the second video I had the opportunity to act as Lead Designer and Art Director for. The script and focus changed multiple times during the life cycle of this project. We landed on a “challenger” approach; to quickly set up a problem and provide a solution, powered by LiveVox.